Providing best after sales service has become an integral aspect in today's business world due to exceeding customer expectations.
Generally lot of paperwork, needs to be done to manage service data. For service-oriented firms it is very essential to timely respond to customer complaints and deliver quick service in order to build strong customer relationship & win more loyal customers. It is also important to track contract renewals on time to prevent revenue loss. ServiceDesk is a simple software designed for service industry, to systematically manage complaints & contracts. You can track customer complaints right from receiving to closure and manage service contracts such as AMC, warranty, labour or any support contract.
manage complaints for customers in service contract as well as one time customers.
manage different types of service contract amc, warranty, labour or any support contract.
assign/re-assign complaints to service exceutive
manage contract renewal along with its history
track complaints solved or pending
generate 3 service for warranty and 4 service for AMC contract.
generate quotation for new amc, contract renewals, services or one time call.
the smart reporting utility enables you to sort, group, filter & aggregate data. The data can also be exported to excel.
upload your existing customer, product from excel for quick start.
send sms notification to customer & service engineer.
send email notification to customer & service engineer.
MIS & dashboard
a graphical view of data for quick analysis & faster decision.
No registration, No credit card
ServiceDesk is available for free trial. You can download & install the trial version without registration.
Download, Install & Get Started
simple to install & easy to manage