INDIA
ServiceDesk is a simple software for service-oriented business to manage Warranties & AMC.
ServiceDesk helps you to manage after Sales Service process. ServiceDesk has all the core features required to manage Warranties, renewal, AMC, Preventative maintenance service, complaints, renewal quotations, one time service quotations and more. You can manage multiple serial numbers or multiple products under a single contract.
Organize & simplify contract management with ServiceDesk. You can manage different types of service contract such as AMC, Warranty, Labour only or any support contract.
Manage contracts for single or multiple products
Renew Contracts, track expiring contracts, renewal history & more.
ServiceDesk offers several benefits in terms of contract management such as it enables you to centrally store contract data, so that the contract details along with service history & renewal is easily available at your fingertips. It also gives you the list of expiring contracts to track upcoming renewals.
Complaints can be managed for customers who are in service contract, as well as one-time customers.
In ServiceDesk you can manage complaints right from initiation to closure in 3 easy steps Register, Assign & Close.
ServiceDesk offers several benefits in terms of complaint management such as it enables you to centrally manage all the complaints. A unique number is generated for every complaint which can be shared with customers as it becomes handy for easy tracking. You get the pending list of complaints that are yet to be assigned, for quick allocation to service executive to ensure that every complaint is attended.
features
complaint management
manage complaints for customers in service contract as well as one-time customers.
contract management
manage different types of service contract AMC, warranty, labour or any support contract.
complaint assignment
assign/re-assign complaints to service executive
contract renewal
manage contract renewal along with its history
complaint status
track complaints solved or pending
Service Schedule
generate 3 service for warranty and 4 service for AMC contract.
Quotation
generate quotation for new AMC, contract renewals, services or one time call.
smart reports
the smart reporting utility enables you to sort, group, filter & aggregate data. The data can also be exported to excel.
excel upload
upload your existing customer, product from excel for quick start.
SMS notification
send SMS notification to customer & service engineer.
email notification
send email notification to customer & service engineer.
MIS & dashboard
a graphical view of data for quick analysis & faster decision.
easy backup
safe guard your data with easy backup.
scalable solutions
upgrade to higher edition with more features as your business grows
ServiceDesk Lite is simple ready to use free complaint management for light usage.
where do you wish to store your data?
want full control of your data go
On-Premise
want us to take care of server maintenance go Cloud
No registration, No credit card
ServiceDesk is available for free trial. You can download & install the trial version without registration.
Download, Install & Get Started
ServiceDesk CRM is affordably priced for all business size, the pricing is based on subscription model for both On-Premise & Online.
simple to install & easy to manage
get started in minutes... not in days
Our offering starts from single user to unlimited users.
Supports on-premise, online or private cloud.
frequently asked questions
ServiceDesk is a desktop app that can be installed on Windows-based devices . However, it also supports online mode where data is stored on Spinso cloud server and you just need internet to access it from any device.
There are 6 editions of ServiceDesk including free editions. The editions are named as Lite, Basic, Standard, Professional, Premium and Enterprise. Each edition is bundled as per features. ServiceDesk : Compare Editions
Lite Edition
Free Service management software to manage Contracts (Warranty or AMC) & Renewals
Premium Edition
Complaint, Contracts, Quotation, Dashboard, MIS, Upload, Enhanced security, Bigger note, Volume data storage & more
