ServiceDesk

editions

choose the right edition for your business

Lite Edition

Contracts

Free Edition, 3 Users Free For Life, Service Contract management, Multiple products in contract, Contract Renewal, Reporting tool, Backup utility to safeguard your data, Basic access control, Store unlimited data, Works without Internet, Store data on your PC / Laptop.

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Free

Basic Edition

Contracts

Service Contract management, Multiple products in contract, Contract Renewal, Service Charge, Smart reports with excel export, Access control.

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Rs. 900
1 user / year
on-premise

Standard Edition

Complaints + Contract + Quotation

Complaint management register, assign & close, Re-Schedule complaints, Contract management, Contract renewals, Quotation (Basic), Manage Customer Contacts, Manage Brands, Smart reports with excel export, Access control, Print Complaint & Quotation.

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Rs. 5,000
3 user / year
on-premise

Rs. 15,000
3 user / year
online

Professional Edition

Complaints + Contract + Quotation + Schedule Service + MIS + Dashboard + upload

Complaint management register, assign & close, Re-assign complaints, Contract management, Contract renewals along with the history, Schedule Service, Manage Quotations with item wise tax & multiple terms, Manage Customer Contacts, Manage Brands, Print options for service slip, complaint acknowledgement & contracts, Analytics like dashboard & MIS, Smart reports with excel export, Excel upload to import legacy or external data into ServiceDesk, SMS & Email notification to technician, Access control.

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Rs. 19,000
5 user / year
on-premise

Rs. 34,000
5 user / year
online

Premium Edition

Complaints + Contract + Quotation + Schedule Service + MIS + Dashboard + upload + Volume data

Complaint management register, assign & close, Re-assign complaints, Contract management, Contract renewals along with the history, Schedule Service, Manage Quotations with item wise tax & multiple terms, Manage Customer Contacts, Manage Brands, Print options for service slip, complaint acknowledgement & contracts, Analytics like dashboard, MIS, Smart reports with excel export, Excel upload to import legacy or external data into ServiceDesk, SMS & Email notification to technician, Access control, Supports volume data, Bigger Notes.

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Enterprise Edition

Complaints + Contract + Quotation + Schedule Service + MIS + Dashboard + upload + Volume data + spare parts + Drill down + Finical year

Complaint management register, assign & close, Re-assign complaints, Contract management, Contract renewals along with the history, Schedule Service, Manage Quotations with item wise tax & multiple terms, Manage Customer Contacts, Manage Brands, Print options for service slip, complaint acknowledgement & contracts, Analytics like dashboard, MIS, Smart reports with excel export, Excel upload to import legacy or external data into ServiceDesk, SMS & Email notification to technician, SMS & Email notification to Customer, Spare Parts, Multi Assign, Universal Search, Bigger Notes, Access control, Supports volume data, Financial Year.

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Custom Edition

Any edition + Custom

Tailormade Application, Add / Modify Data fields, Add Reports, Add Modules, Change Workflow.

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