ComplaintTracker is a simple solution for any business to systematically manage Customer Complaints and its status.
are you still using excel to manage your Customer Complaints?
It's time to get rid of traditional approach and switch to super easy...ComplaintTracker Complaint management software to manage your customer complaints and track its progress.
Managing complaints in excel or spreadsheets has its own limitations such as lack of centralized management and lesser control over data as it is scattered across different folders, workstations, branches, or even geographical locations. It is difficult to collaborate, generate reports, analytics etc since the information is managed individually by stakeholders or managers.
With ComplaintTracker you can centrally and systematically manage customer complaints. It has a simple intuitive & work flow interface that enables you to focus on the actionable items for quicker and timely actions, you can not only manage customer complaints but also track its current status, create a quick quotation for chargeable spares parts or services. It has all the essential features to efficiently manage your customer complaints and thus improve productivity.
Providing best and timely complaint resolutions, has become an integral aspect in today's business world due to exceeding customer expectations.
Generally, lot of paperwork, needs to be done to manage your customer complaints. For any business it is very essential to timely respond to customer complaints and deliver quick service in order to build strong customer relationship & win more loyal customers. ComplaintTracker is a simple software designed for any industry, to systematically manage complaints & its status. You can track customer complaints right from receiving to closure.
Customer complaint management made easy
features
complaint management
manage complaints for customers
complaint assignment
assign/re-assign complaints to service executive
complaint status
track complaints solved or pending
Quotation
generate quotation for one all the charges like spare parts, labour, one time cost etc.
smart reports
the smart reporting utility enables you to sort, group, filter & aggregate data. The data can also be exported to excel.
excel upload
upload your existing customer, product from excel for quick start.
SMS notification
send SMS notification to customer & service engineer.
email notification
send email notification to customer & service engineer.
MIS & dashboard
a graphical view of data for quick analysis & faster decision.
easy backup
safe guard your data with easy backup.
scalable solutions
upgrade to higher edition with more features as your business grows
ComplaintTracker Lite is simple ready to use free complaint management for light usage.
where do you wish to store your data?
want full control of your data go
On-Premise
want us to take care of server maintenance go Cloud
No registration, No credit card
ComplaintTracker is available for free trial. You can download & install the trial version without registration.
Download, Install & Get Started
ComplaintTracker Complaint Management software is affordably priced for all business size, the pricing is based on subscription model for both On-Premise & Online.
simple to install & easy to manage
get started in minutes... not in days
Managing complaints in excel has its own limitation.
- Have to manage multiple copies of excel
- Its tedious to collate data at Employee & Organization level
- Duplication of master data
- Data is less secured
- Lacks access control
- Restricts concurrent user access
ComplaintTracker Complaint Management software not only helps you overcome all the above issues but also provide you some interesting features to systematically manage and simplify your day-to-day activities.
Our offering starts from single user to unlimited users.
Supports on-premise, online or private cloud.
frequently asked questions
ComplaintTracker is a desktop app that can be installed on Windows-based devices . However, it also supports online mode where data is stored on Spinso cloud server and you just need internet to access it from any device.
There are 6 editions of ComplaintTracker including free editions. The editions are named as Lite, Basic, Standard, Professional, Premium and Enterprise. Each edition is bundled as per features. ComplaintTracker : Compare Editions
Lite Edition
Free Complaint Management to manage Complaint, Assign to executive & Close complaints, Reports & more
Basic Edition
Manage Complaints, Assign to executive & close complaints, reports, export to excel & more
Premium Edition
Complaint management, Advance Quotation, Dashboard, MIS, Upload, Enhanced security, Bigger note, Volume data storage & more
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