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Core features of ComplaintTracker
ComplaintTracker is an easy-to-use complaint management software that helps you handle customer issues from start to finish.
Manage complaints for both new and existing customers, including one-time service requests.
The process is simple—Register, Assign, and Close.
All complaints are stored in one place, and each complaint gets a unique number for easy tracking. You can quickly view pending complaints and assign them to your team to ensure timely resolution.
store unlimited complaints
no cap on data, store unlimited service complaints.
complaint management
manage complaints received from various sources such as email, telephone, website etc.
assign complaints / re-assign complaints
assign complaints to technician. You can also re-assign or transfer complaints to another technician.
complaint status
track status of complaint whether it is solved or pending along with reason.
quotation
create quotation for your complaints repairs, spare part replacement or for any services.
smart reports
smart reporting utility that lets you group, aggregate and filter data.
export to excel
export data to excel for further visualization and analysis.
dashboard
at-a-glance view of overall complaints & its status.
mis reports
graphical view of data for quick analysis and decision making.
excel upload
upload existing master data from excel to quickly start using the system.
data backup
safeguard your data with easy backup utility.
& more
ComplaintTracker is flexible and offers several benefits...
For all business size
Supports users starting from single to unlimited users.
On-Premise
Get full control of your data. Store & manage data On-Premise & access it via lan or your private network.
Cloud
Online option that enables you to store data on Spinso's cloud & access it from any location.
Customizable
Customize the product as per your need. You can add modules, screen, workflows, reports etc.