INDIA
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Organizer is a simple solution specially designed for Air-conditioners dealer to manage after Sales Service.
Organizer has all the core features required to mange Warranties, renewal, AMC, Preventative maintenance service, complaints, renewal quotations, one time service quotations and more. You can manage multiple serial numbers for indoor and outdoor units. You can also manage multiple products under a single contract.
modules for HVAC service
manage Complaints
Register
Complaint #
Assign
Service Charges
Pending Complaints
Closed complaints
manage contracts
Customer Details
Multiple products
Renew
manage service
(preventative management service)
Manage services
Assign
Pending services
Closed services
manage quotation
New AMC, Renewal, One time call or Parts Replacement
Multiple product
Discounts
Tax
Terms & conditions
Common problems faced by
Air Conditioner dealers
Serial Number Tracking
Spare Parts consumed
Product details
PMS
Contract Manaegment
Renewals Reminders
Call scheduling
Tracking quotation
Complaints Tracking
more features
Centralize data storage
Upload
MIS
Dashboard
Access Control
Excel Export
Backup
Work flow of air conditioner (HVAC) dealer
Complaints
Manage complaints for warrant, AMC and one-time paid calls. Assign complaints to service executive. Close complaints. Track pending complaints along with the pending reason. Print Complaint receipt
warranty
Manage products under warranty. Mange service schedule for preventative maintenance. Keep track of Expired warranty product. Follow-up with customer for renewal of expiring warranty products.
AMC
Manage products under AMC (annual maintenance contract). Convert Warranty customer to AMC customer. Manage multiple contract type Compressive, Non comprehensive, Labour only etc. Generate service schedule for Preventative maintenance.
Service
Manage preventative maintenance service. Create a schedule for service executive for services. Keep a track of pending services. Never miss a service.
25+
years
serving AC dealers since 1998
Servicedesk Lite ready to use free Warranty & AMC management for light usage.
where do you wish to store your data?
want full control of your data go
On-Premise
want us to take care of server maintenance go Cloud
No registration, No credit card
ServiceDesk is available for free trial. You can download & install the trial version without registration.
Download, Install & Get Started
servicedesk crm is affordably priced for all business size, the pricing is based on subscription model for both On-Premise & Online.
simple to install & easy to manage
get started in minutes... not in days
managing warranties & AMC in excel?
Most of the air conditioner dealers still use excel to manage customer complaints & AMC. Yes, Excel is a good tool to start with but over period in time it becomes very difficult to get the right reports for making business decisions.
limitations of managing airconditioning business in excel.
limitation using excel file
- Multi user access to data
- Centralize storage of data for easy access
- Access control (users rights for each module or data)
- Collating data from multiple excel file to generate report
- Easy Backup of data
- Auto generation of Complaint Number
- Managing Warranty & AMC contract with multiple products
- Managing Renewal and tracking History
- Auto generation of PMS (Preventative Maintains Service) as per contract period
- Registering Complaints for Warranty or AMC customers (auto populate data)
- Auto Sending SMS, Email or WhatsApp notification to Service Executive or customer
- Managing and tracking Quotations
- Report generation
- Does not support volume data
- Support and hand holding
It seems now you are stuck with excel for ever, don’t worry there is a way out.
With Organizer you can not only manage your complete service business but also grow it.
Organizer a service CRM is a software product specially designed for HVAC Industry to manage service. This software is useful for maintaining Customer Complaints, Warranty, AMC, PMS (preventative maintenance service), Quotation and more. This software has set industry standards in Air condition industry with 350+ installations.
Our offering starts from single user to unlimited users.
Supports on-premise, online or private cloud.
Basic Edition
Manage Service Contracts (Warranty & AMC) along with renewals with more features
Premium Edition
Complaint, Contracts, Quotation, Dashboard, MIS, Upload, Enhanced security, Bigger note, Volume data storage & more
dealers of leading AC brands
