are you still using excel to manage your Customer Complaints?
It's time to get rid of traditional approach and switch to super easy...ComplaintTracker Complaint management software to manage your customer complaints and track its progress.
Managing complaints in excel or spreadsheets has its own limitations such as lack of centralized management and lesser control over data as it is scattered across different folders, workstations, branches, or even geographical locations. It is difficult to collaborate, generate reports, analytics etc since the information is managed individually by stakeholders or managers.
With ComplaintTracker you can centrally and systematically manage customer complaints. It has a simple intuitive & work flow interface that enables you to focus on the actionable items for quicker and timely actions, you can not only manage customer complaints but also track its current status, create a quick quotation for chargeable spares parts or services. It has all the essential features to efficiently manage your customer complaints and thus improve productivity.
Providing best and timely complaint resolutions, has become an integral aspect in today's business world due to exceeding customer expectations.
Generally, lot of paperwork, needs to be done to manage your customer complaints. For any business it is very essential to timely respond to customer complaints and deliver quick service in order to build strong customer relationship & win more loyal customers. ComplaintTracker is a simple software designed for any industry, to systematically manage complaints & its status. You can track customer complaints right from receiving to closure.
Managing complaints in excel has its own limitation.
- Have to manage multiple copies of excel
- Its tedious to collate data at Employee & Organization level
- Duplication of master data
- Data is less secured
- Lacks access control
- Restricts concurrent user access
ComplaintTracker Complaint Management software not only helps you overcome all the above issues but also provide you some interesting features to systematically manage and simplify your day-to-day activities.