are you still using Excel to manage Complaints & AMC details?
Most of the air conditioner dealers still use excel to manage customer complaints & AMC. Yes, Excel is a good tool to start with but over period in time it becomes very difficult to get the right reports for making business decisions.
limitations of managing airconditioning business in excel.
- Multi user access to data
- Centralize storage of data for easy access
- Access control (users rights for each module or data)
- Collating data from multiple excel file to generate report
- Easy Backup of data
- Auto generation of Complaint Number
- Managing Warranty & AMC contract with multiple products
- Managing Renewal and tracking History
- Auto generation of PMS (Preventative Maintains Service) as per contract period
- Registering Complaints for Warranty or AMC customers (auto populate data)
- Auto Sending SMS, Email or WhatsApp notification to Service Executive or customer
- Managing and tracking Quotations
- Report generation
- Does not support volume data
- Support and hand holding
It seems now you are stuck with excel for ever, don’t worry there is a way out.
With Organizer you can not only manage your complete service business but also grow it.
Organizer a service CRM is a software product specially designed for HVAC Industry to manage service. This software is useful for maintaining Customer Complaints, Warranty, AMC, PMS (preventative maintenance service), Quotation and more. This software has set industry standards in Air condition industry with 300+ installations.
manage complaints for customers in service contract as well as one time customers.
manage different types of service contract amc, warranty, labour or any support contract.
assign/re-assign complaints to service exceutive
manage contract renewal along with its history
track complaints solved or pending
PMS (preventative maintenance service)
generate 3 service for warranty and 4 service for AMC contract.
generate quotation for new AMC, contract renewals, services or one time call.
the smart reporting utility enables you to sort, group, filter & aggregate data. The data can also be exported to excel.
upload your existing customer, product from excel for quick start.
send sms notification to customer & service engineer.
send email notification to customer & service engineer.
MIS & dashboard
a graphical view of data for quick analysis & faster decision.
safe guard your data with easy backup.
upgrade to higher edition with more features as your business grows
No registration, No credit card
ServiceDesk is available for free trial. You can download & install the trial version without registration.
Download, Install & Get Started
simple to install & easy to manage