Service CRM INDIA

ServiceDesk is a simple solution for service-oriented firms to systematically manage Customer Complaints & Service Contracts.

Buy One Get One Free
double users at same price. conditions applied *

Providing best after sales service has become an integral aspect in today's business world due to exceeding customer expectations.

Generally lot of paperwork, needs to be done to manage service data. For service-oriented firms it is very essential to timely respond to customer complaints and deliver quick service in order to build strong customer relationship & win more loyal customers. It is also important to track contract renewals on time to prevent revenue loss. ServiceDesk is a simple software designed for service industry, to systematically manage complaints & contracts. You can track customer complaints right from receiving to closure and manage service contracts such as AMC, warranty, labour or any support contract.

Complaint Management

Complaints can be managed for customers who are in service contract, as well as one time customers.

In ServiceDesk you can manage complaints right from initiation to closure in 3 easy steps Register, Assign & Close.

ServiceDesk offers several benefits in terms of complaint management such as it enables you to centrally manage all the complaints. A unique number is generated for every complaint which can be shared with customers as it becomes handy for easy tracking. You get the pending list of complaints that are yet to be assigned, for quick allocation to service exceutive to ensure that every complaint is attended.

&

Contract Management

Organize & simplify contract management with ServiceDesk. You can manage different types of service contract such as AMC, Warranty, Labour only or any support contract.

Manage contracts for single or multiple products

Renew Contracts, track expiring contracts, renewal history & more.

ServiceDesk offers several benefits in terms of contract management such as it enables you to centrally store contract data, so that the contract details along with service history & renewal is easily available at your fingertips. It also gives you the list of expiring contract to track upcoming renewals.

features

complaint management

manage complaints for customers in service contract as well as one time customers.

contract management

manage different types of service contract amc, warranty, labour or any support contract.

complaint assignment

assign/re-assign complaints to service exceutive

contract renewal

manage contract renewal along with its history

complaint status

track complaints solved or pending

Service Schedule

generate 3 service for warranty and 4 service for AMC contract.

Quotation

generate quotation for new amc, contract renewals, services or one time call.

smart reports

the smart reporting utility enables you to sort, group, filter & aggregate data. The data can also be exported to excel.

excel upload

upload your existing customer, product from excel for quick start.

sms notification

send sms notification to customer & service engineer.

email notification

send email notification to customer & service engineer.

MIS & dashboard

a graphical view of data for quick analysis & faster decision.

easy backup

safe guard your data with easy backup.

scalable solutions

upgrade to higher edition with more features as your business grows

Free Edition
100% free for life
ServiceDesk Lite is a free edition.

ServiceDesk Lite is simple ready to use free complaint management for light usage.


get 3 users absolutely free for life.
no data limitation, no registration

Simply,
Download, Install & Get Started

where do you wish to store your data?

want full control of your data go
On-Premise



or

want us to take care of server maintenance go Cloud

try
before you
buy

No registration, No credit card

ServiceDesk is available for free trial. You can download & install the trial version without registration.

Download, Install & Get Started

affordable & transparent pricing

servicedesk crm is affordably priced for all business size, the pricing is based on subscription model for both On-Premise & Online.

why buy?
when you can rent!! 
subscription
ServiceDesk is available on subscription for both on-premise & online license. It includes free version upgrade & support.

simple to install & easy to manage

get started in minutes... not in days

managing service complaints & contract in excel?
try ServiceDesk

Managing complaints & contracts in excel has it own limitation.

  • Have to manage multiple copies of excel
  • Its tedious to collate data at Employee & Organization level
  • Duplication of master data
  • Data is less secured
  • Lacks access control
  • Restricts concurrent user access

ServiceDesk Service CRM not only helps you overcome all the above issues but also provide you some interesting features to systematically manage and simplify your day to day service activities.

service CRM
 for all
business size
Service CRM software for all business size be it individual, start up, SME or corporate.

Our offering starts from single user to unlimited users.

Supports on-premise, online or private cloud.
choose the right edition for your business

Lite Edition

Free Service CRM to mange Complaint, Assign to executive & Close complaints with more features

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Basic Edition

Mange Complaints, Assign to executive & close complaints with more features

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Standard Edition

Complaint, Contracts (Warranty or AMC), Basic Quotation & more

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Professional Edition

Complaint, Contracts, Quotation, Dashboard, MIS, Upload & more

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Premium Edition

Complaint, Contracts, Quotation, Dashboard, MIS, Upload, Enhanced security, Bigger note, Volume data storage & more

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Enterprise Edition

Complete Enterprise Solution

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Custom Edition

Customize as per your requirement

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proudly Made In India