INDIA
ServiceDesk is a simplified service crm to manage service complaints & contracts.
ServiceDesk Enterprise CRM is a complete solution with more advanced features such as
- Complaint management register, assign & close.
- Re-assign complaints.
- Contract management.
- Contract renewals along with the history.
- Schedule Service.
- Manage Quotations with item wise tax & multiple terms.
- Manage Customer Contacts.
- Manage Brands.
- Print options for service slip, complaint acknowledgement & contracts.
- Analytics like dashboard, MIS.
- Smart reports with excel export.
- Excel upload to import legacy or external data into ServiceDesk.
- SMS & Email notification to technician.
- SMS & Email notification to Customer.
- Spare Parts.
- Multi Assign.
- Universal Search.
- Bigger Notes.
- Access control.
- Supports volume data.
- Financial Year.
It is a windows application with an option to store data On-Premise or Online (Cloud). The enterprise edition has more options for data storage. The On-Premise version can also be configured to access across various location. You can store unlimited data without any restriction.
Manage Complaints
Assign & Reassign Complaints
Complaint Status
Service Contract
Multiple products in Contract
Contract Renewal
Advance Search
Bigger Notes
Dashboard
MIS reports
Reporting (Advance)
Excel Export
SMS Notification
Email Notification
Universal Search
Excel upload
Access control (Advance)
Manage Volume data
Service Schedule
Quotation
Backup
ServiceDesk Enterprise is available on subscription for both on-premise & online license. The Price includes free version upgrade & support.
Price in Rupees for India
*Minimum users for Enterprise is 15
Price in USD for rest of world
*Minimum users for Enterprise is 15
Payment Options
Deposit cheque, cash or transfer funds (NEFT) to HDFC bank
To know more about payment options mail us at sales@spinso.com
Data Storage options
a. On-premise single location
- store data on your PC or server
- Access it from multiple pc connected on LAN
- Data is locally stored
b. On-premise multi location
- store data on your server
- Access it from multiple pc connected on LAN
- Configure you server for multi location access
- Connect to your server from multiple location (branch office)
- Access data on the go (laptop)
- Data is locally stored
c. Online multi location
- store data on Spinso Cloud server
- Access it from multiple location via internet
- Access data on the go (on laptop via internet)
Option to Store Data On-Premise or Online
ServiceDesk Enterprise gives you the choice to store data as per your requirement, hence you can choose On-premise or Online with multiple installation options as listed below.
On-Premise
store data on your PC, laptop or Server.
Single PC Single User
You can install ServiceDesk Enterprise on Single device (PC or Laptop) where application and data are stored on same device.
Single PC Multi User
You can install ServiceDesk Enterprise on Single device (PC or Laptop) where data and application are stored on same device you can create multiple users and login with respective login details on that device.
Multi PC Multi User
You can install ServiceDesk Enterprise on multiple devices (PC or Laptop) connected via LAN, where data is stored centrally on any of the device and the client component can be installed on other devices connected to it.
VPN (Virtual Private Network)
ServiceDesk Enterprise also supports installation on your VPN.
Private Cloud
ServiceDesk Enterprise supports Private cloud. Hence you can store data in your public datacentre, private datacentre or configure your server so that it can be accessed from multiple locations.
Thin client
ServiceDesk Enterprise supports installation on your Thin Client.
Online
store data on spinso cloud & access on the go.
Online / Cloud
ServiceDesk Enterprise supports online option where data is stored on spinso cloud server and you just need internet to access this from any device (PC or Laptop). Hence you can access it from multiple locations or on the go. You don’t have to invest in hardware and software, and worry about maintenance and data backup.
Option to store data on cloud
or
or
Support
All our products come with standard support
which includes chat, telephone, email & remote support.
Kindly contact our helpdesk for more details.
email : support@spinso.com
Tel no : +91.22.25826331
Prerequisite
Desktop/Laptop configuration required for app & database installation for ServiceDesk Enterprise Edition
sd
sd
hardware
RAM: 2 GB (minimum) Free Disk Space: 1 GB (minimum) Screen Resolutions: 1024*768
hardware
RAM: : 8 GB or above Free Disk Space: 10 GB or above
software
software
database