sd

servicedesk
editions
choose the right edition for your business

Lite Edition

Complaint management

Free Edition, 3 Users Free For Life, Register complaint, Assign complaint to service executive, Complaint closure, Reporting tool, Backup utility to safeguard your data, Basic access control, Store unlimited data, Works without Internet, Store data on your PC / Laptop.

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Free

Basic Edition

Complaint management

Register complaint, Assign complaint to service executive, Complaint closure, Complaint pending reason, Service Charge, Smart reports with excel export, Access control, Print Complaint.

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Rs. 90
per user per month
on-premise

Standard Edition

Complaint management

Complaint management register, assign & close, Re-Schedule complaints, Contract management, Contract renewals, Quotation (Basic), Manage Customer Contacts, Manage Brands, Smart reports with excel export, Access control, Print Complaint & Quotation.

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Rs. 190
per user per month
on-premise

Rs. 390
per user per month
online

Professional Edition

Complaint management

Complaint management register, assign & close, Re-assign complaints, Contract management, Contract renewals along with the history, Schedule Service, Manage Quotations with item wise tax & multiple terms, Manage Customer Contacts, Manage Brands, Print options for service slip, complaint acknowledgement & contracts, Analytics like dashboard & MIS, Smart reports with excel export, Excel upload to import legacy or external data into ServiceDesk, SMS & Email notification to technician, Access control.

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Rs. 290
per user per month
on-premise

Rs. 490
per user per month
online

Premium Edition

Complaint management

Complaint management register, assign & close, Re-assign complaints, Contract management, Contract renewals along with the history, Schedule Service, Manage Quotations with item wise tax & multiple terms, Manage Customer Contacts, Manage Brands, Print options for service slip, complaint acknowledgement & contracts, Analytics like dashboard, MIS, Smart reports with excel export, Excel upload to import legacy or external data into ServiceDesk, SMS & Email notification to technician, Access control, Supports volume data, Bigger Notes.

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Rs. 490
per user per month
on-premise

Rs. 790
per user per month
online

Enterprise Edition

Complaint management

Complaint management register, assign & close, Re-assign complaints, Contract management, Contract renewals along with the history, Schedule Service, Manage Quotations with item wise tax & multiple terms, Manage Customer Contacts, Manage Brands, Print options for service slip, complaint acknowledgement & contracts, Analytics like dashboard, MIS, Smart reports with excel export, Excel upload to import legacy or external data into ServiceDesk, SMS & Email notification to technician, SMS & Email notification to Customer, Spare Parts, Multi Assign, Universal Search, Bigger Notes, Access control, Supports volume data, Financial Year.

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Rs. 690
per user per month
on-premise

Rs. 990
per user per month
online

Custom Edition

Complaint management

Tailormade Application, Add / Modify Data fields, Add Reports, Add Modules, Change Workflow.

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Rs. 1,490
per user per month
on-premise

Rs. 1,990
per user per month
online