INDIA
ServiceDesk is a simplified service crm to manage service complaints & contracts.
ServiceDesk Premium supports large volume data and has enhanced security for growing business needs. It has features such as
- Complaint management register, assign & close.
- Re-assign complaints.
- Contract management.
- Contract renewals along with the history.
- Schedule Service.
- Manage Quotations with item wise tax & multiple terms.
- Manage Customer Contacts.
- Manage Brands.
- Print options for service slip, complaint acknowledgement & contracts.
- Analytics like dashboard, MIS.
- Smart reports with excel export.
- Excel upload to import legacy or external data into ServiceDesk.
- SMS & Email notification to technician.
- Access control.
- Supports volume data.
- Bigger Notes.
It is a windows application with an option to store data On-Premise or Online (Cloud). The On-Premise version works without internet. You can store unlimited data without any restriction.
Manage Complaints
Assign & Reassign Complaints
Complaint Status
Service Contract
Multiple products in Contract
Contract Renewal
Advance Search
Bigger Notes
Dashboard
MIS reports
Reporting (Advance)
Excel Export
SMS Notification
Email Notification
Excel upload
Access control (Advance)
Manage Volume data
Service Schedule
Quotation
Backup
ServiceDesk Premium is available on subscription for both on-premise & online license. The Price includes free version upgrade & support.
Price in Rupees for India
*Minimum users for Premium is 10
Price in USD for rest of world
Payment Options
Deposit cheque, cash or transfer funds (NEFT) to HDFC bank
To know more about payment options mail us at sales@spinso.com
Data Storage options
a. On-premise single location
- store data on your PC or server
- Access it from multiple pc connected on LAN
- Data is locally stored
b. On-premise multi location
- store data on your server
- Access it from multiple pc connected on LAN
- Configure you server for multi location access
- Connect to your server from multiple location (branch office)
- Access data on the go (laptop)
- Data is locally stored
c. Online multi location
- store data on Spinso Cloud server
- Access it from multiple location via internet
- Access data on the go (on laptop via internet)
Option to Store Data On-Premise or Online
ServiceDesk Premium gives you the choice to store data as per your requirement, hence you can choose On-premise or Online with multiple installation options as listed below.
On-Premise
store data on your PC, laptop or Server.
Single PC Single User
You can install ServiceDesk Premium on Single device (PC or Laptop) where application and data are stored on same device.
Single PC Multi User
You can install ServiceDesk Premium on Single device (PC or Laptop) where data and application are stored on same device you can create multiple users and login with respective login details on that device.
Multi PC Multi User
You can install ServiceDesk Premium on multiple devices (PC or Laptop) connected via LAN, where data is stored centrally on any of the device and the client component can be installed on other devices connected to it.
Thin client
ServiceDesk Premium supports installation on your Thin Client.
Online
store data on spinso cloud & access on the go.
Online / Cloud
ServiceDesk Premium supports online option where data is stored on spinso cloud server
and you just need internet to access this from any device (PC or Laptop). Hence you can access
it from multiple locations or on the go. You don’t have to invest in hardware and software, and worry about maintenance and data backup.
Option to store data on cloud
or
or
Support
All our products come with standard support
which includes chat, telephone, email & remote support.
Kindly contact our helpdesk for more details.
email : support@spinso.com
Tel no : +91.22.25826331
Prerequisite
Desktop/Laptop configuration required for app & database installation for ServiceDesk Premium Edition
sd
sd
hardware
RAM: 1 GB (minimum) Free Disk Space: 100 MB (minimum) Screen Resolutions: 1024*768
hardware
RAM: : 8 GB or above Free Disk Space: 10 GB or above
software
software
database