Manage Complete Service lifecycle with Inventory, Billing, Payments, Complaints and Service Contract Management
Organizer Professional Edition is comprehensive yet easy to use service CRM to manage complete servicing lifecycle. Organizer helps you manage and track inventory, orders, customer billing, customer and principal company payments, various stages of customer complaints right from initiation to closure. You can easily manage service contracts; receive alerts for the contracts due for renewal or expiry.
Achieve excellence in customer service
- Easily manage and resolve customer complaints on time.
- Analyze and take corrective and preventive action to improve quality.
- Get AMC/Service Contract expiry, renewals and other service related information on your
- Plan and allocate service calls well in advance and improve productivity.
- Serve your customer better by knowing complete history of the customers with the unique card no functionality.
- Save time with quick,easy paperless billing.
- Manage your cash flow by tracking payment receivables for timely payment follow-ups.
- Inventory management ensures adequate availability of stock in hand.
It is a client based application and can be accessed by multi user with the local network.
Assign complaint to the technician, track status of the complaints, generating invoice, billing the customers.
Unique complaint number for each complaint is generated which is easier for communicating with customers.
Service Contract Management
Lets you easily manage service contracts and alerts you on the contract renewals and expiry.
Service is automatically generated depending on the frequency of the service.
Unique Card no is generated for each item which helps to trace the complete trail like complaints, service provided, pending services etc pertaining to the item. Thus gives you the complete overview of the item within no time.
Get alerts for the service due and contract expiry.
Service Contract can be easily renewed at any point of time.
Maintain item wise details of the order placed and received from the principal (parent company) along with the installations.
Maintain complete customer billing information such as purchase order, delivery challan and invoice along with product installation details.
Customer & Principal Payments
Track customer and principal cleared/uncleared payments, it also allows to enter PDC cheques/payments.
Manage stock and non stock products details along with the service information.
Centralized repository for managing the complaint, service contracts, inventory and billing
Data backup and restore facility to safeguard your data.
Powerful reporting capabilities with slice and dice reports.
Access control to define user rights and privileges.
Multi user access.
Debit card, Credit card, Instant transfer from your bank account (40+ Banks supported) via PayUMoney.
You can also deposit cheque, cash or you transfer your funds to our HDFC Bank account
more payment options
Payment for subscription and online license is Quarterly, Half yearly & yearly.
If you wish to make the payment for any other options (like users, payment frequency etc. ) mail us the details at
we would send you the payment link.
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with the following details: Company Name, Contact Person, Product Name, Edition, License Type, and Number of Users.
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price in USD
on-premise terms & condition
- Payment term is 100% advance
- Payment should be in the favor of Spectrum Info Solutions
- Price is inclusive of Free Upgrade (Major and minor), Free Telephonic support, Free Email support
- Onsite visit would be charged extra
- Subscription should be renewed after expiry, to continue using software
- Tax as applicable
Issues can be resolved via the IT support facility, by gaining remote PC access. Thus breaking the location barriers. Following are the utilities required to avail remote support. These tools are secure and easy to use. It just requires a PC and internet connection.